Millad's Supermarket ("we," "us," or "our") operates the website milladssupermarket.com and the physical retail store located at 460 Notre Dame Avenue, Winnipeg, Manitoba, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, create an account, or otherwise interact with our services.
By using our website or services you consent to the practices described in this policy. If you do not agree, please do not use our website.
1. Information We Collect
1.1 Information You Provide
- Account information: name, email address, and password when you create an account. We confirm the email with a code before the account is opened.
- Order information: name, phone number, email address, delivery address (if applicable), order items, quantities, special instructions, and fulfillment preference (pickup or delivery).
- Communications: any information you provide when you contact us by phone, email, or through the website.
1.2 Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URL, pages visited, time and date of visits, and time spent on pages. This comes from normal server logs for the hosting provider. We do not use session replay, and we do not record keystrokes or the contents of form fields.
- Cookies and similar technologies: we use essential cookies to maintain your session and remember your preferences. We do not use advertising or third-party tracking cookies.
1.3 Third-Party Services
These providers process personal information for us. Some of them store or access that information outside Canada, including in the United States.
- Supabase: database and authentication. It processes account credentials and order data.
- Cloudflare Turnstile: bot protection on account forms. Cloudflare may collect device-level signals to distinguish humans from bots. See Cloudflare's Privacy Policy.
- Resend: sends order receipts, account verification codes, and password-reset emails.
- Vercel: hosts this website and may log IP addresses and request data needed to deliver the site.
Fonts are stored on our own server. We do not load fonts from Google.
2. How We Use Your Information
- Process, prepare, and fulfil your orders (pickup or delivery).
- Contact you regarding your order status, changes, or questions.
- Create and manage your account.
- Improve our website, products, and customer service.
- Prevent fraud, abuse, and unauthorized access.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Service providers: with the providers named in section 1.3, which perform services on our behalf.
- Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Millad's Supermarket, our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of seven (7) years for tax and accounting purposes in accordance with Canadian law.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure authentication, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Manitoba's privacy legislation, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for certain uses of your information (subject to legal or contractual restrictions).
- Request deletion of your account and associated data.
To exercise any of these rights, contact us at milladssupermarket@gmail.com or call +1 204-947-9558.
7. Children's Privacy
Online accounts and online orders are for people who are at least 18 years old, which is the age of majority in Manitoba. We do not knowingly collect personal information through this website from anyone under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the revised policy.
10. Contact Us
The person responsible for personal information at Millad's Supermarket can be reached at the address, phone number, and email below. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Millad's Supermarket
- 460 Notre Dame Avenue, Winnipeg, Manitoba, Canada
- Phone: +1 204-947-9558
- Email: milladssupermarket@gmail.com